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Frequently asked questions
What are the exact certifications of your filters?
All certifications for the P1 Under-Sink Water Filter are listed on the product's main page and the shop page. The P1 filter media carry three world-class certifications: one from NSF, one from WQA, and another from SGS. For more information, please don't hesitate to reach out!
What is the filtering accuracy of the membrane (in microns)?
The P1 filter media reduces contaminants down to 0.5 microns in size. With our attached UF post-filter, the micron reduction size goes down to 0.01 microns. For more information, please don't hesitate to reach out!
Do the replacements have a limited life?
The replacement cartridges are designed to last a minimum of three years. You can always purchase replacements in advance and stock them as needed.
Cloudy water After First Installation?
We would like to assure you that cloudy or milky water after installing a new water filter is perfectly normal and harmless, typically caused by tiny air bubbles. This temporary cloudiness does not indicate contamination or filter issues and should clear within a few days as the system purges excess air. Cloudiness may vary by home, influenced by plumbing, faucet type, and water pressure. If concerns persist, our technicians are ready to assist, prioritizing your peace of mind and satisfaction. For more information, please don't hesitate to reach out!
How do your products compare to other companies?
Unlike traditional water filters, Purely uses activated carbon fiber (ACF) as its main filter media. ACF features a perfectly parallel structure designed to operate more efficiently than traditional filters, offering an increased surface area, a smaller filter size, more advanced adsorption, and a higher capacity.
Do you install the filters?
The P1 Under-Sink Water Filter is designed for DIY installation with little to no plumbing knowledge required. You can refer to our installation video for guidance. If you prefer, you can also contact one of our associated plumbing companies for assistance.
How do I know when to change my P1 Under-Sink Filter?
The capacity of the P1 Under-Sink Filter is two years or 60,000 liters. Once the cartridge is completely saturated, you should be able to taste and smell the difference in the water. For best results, we recommend keeping track of the installation date and replacing the filter within the specified time frame. If you have any further questions, please don't hesitate to reach out!
Does the P1 Under-Sink filter remove fluoride?
Our P1 Under-Sink filter is effective at removing a wide range of contaminants, including some fluoride, but it is not specialized for complete fluoride removal. If you are specifically looking for a solution that thoroughly eliminates fluoride, we recommend checking out our reverse osmosis filters.
What contaminants does the P1 Under-Sink filter remove?
The P1 Under-Sink filter effectively removes a wide range of contaminants, including sediment, chlorine, volatile organic compounds, heavy metals, bacteria, and more. For a detailed and accurate list of contaminants, please refer to the product specifications on our website.
Can the P1 Under-Sink filter be used with well water?
Yes, the P1 Under-Sink filter can be used with well water. However, we recommend testing your well water to identify specific contaminants and ensure that our filter meets your needs. If you have any concerns, please contact us for personalized assistance.
Does the P1 Under-Sink filter affect water pressure?
The P1 Under-Sink filter is designed to maintain optimal water pressure while effectively removing contaminants. If you notice a drop in water pressure, feel free to reach out for further assistance.
Can the filter be used in commercial settings, like in cafes or offices?
Yes, the P1 Under-Sink Water Filter can be used in light commercial settings, such as cafes or offices, where high-quality water is needed for drinking, brewing coffee, or other uses. However, we recommend consulting with our team to ensure it meets the specific needs and water demands of your business. For larger-scale commercial applications, we can suggest additional solutions if necessary.
Why is my replacement cartridge missing?
The S1 Shower Handle comes with one replacement cartridge that is pre-installed inside the filter. If you unscrew the head from the handle, you will find the cartridge inside. If you have any further questions, please don't hesitate to reach out to our customer support team.
What is the filtering accuracy of the membrane?
The S1 filter media effectively reduces contaminants down to 0.5 microns in size. If you require further details, please reach out to us!
Do the S1 replacement cartridges have a limited life?
The replacement cartridges for the S1 Shower Handle are recommended for use within a three-year period. It is advisable to replace them every 12 months, depending on usage and water quality. Monitoring the water flow rate and quality can help determine when a replacement is necessary.
How do I install the S1 Shower Handle?
Installation is quick and easy! The S1 Shower Handle is compatible with shower hoses or systems that feature a handheld mobile hose. If your home does not have this type of setup, you will need to order an adapter, which is available on Amazon. For detailed installation instructions, please refer to the guide included in the product packaging or available on our website. If you need additional assistance, please contact our support team
Can I use the S1 Shower Handle with any existing plumbing?
Yes, the S1 Shower Handle is designed to be compatible with standard shower plumbing systems. If you have any specific concerns about compatibility, please feel free to reach out for assistance.
Is the S1 Shower Handle easy to clean?
Yes, the S1 Shower Handle is designed for easy maintenance. Simply wipe it down with a damp cloth and mild soap to keep it clean. Avoid using harsh chemicals or abrasive cleaners.
What should I do if I experience reduced water pressure?
If you notice reduced water pressure while using the S1 Shower Handle, it may indicate that the filter cartridge needs replacement. Check the cartridge and replace it if necessary. If the problem persists, please contact our customer support for further assistance.
Where can I purchase replacement cartridges?
Replacement cartridges for the S1 Shower Handle can be purchased directly from our website or through authorized retailers. For the best availability, we recommend checking our shop page.